If you return a Canadian order, you can apply to the Canada Border Services Agency for a refund of the duty and tax you paid. Keep the customs form attached to your parcel — you will need it.
30 days from delivery. Exchange it for a different size, or send it back for a full refund. Both start from your shipping email.
We reserve the new size the moment we approve your request, so it will not sell out while your return is on its way to us. Once your return reaches us, we check it within seven business days, then send the new size right away.
The full price of the item, returned to your original payment method. Shipping you paid on the original order is not refunded.
If the size is the only thing wrong, choose the exchange. The size is held for you, and the new size ships free.
Choose the item, then choose exchange or refund. If you are exchanging, choose the size you need.
In the United States, a prepaid label arrives by email. In Canada, we confirm the return address.
Use the original packaging if you still have it. Any sturdy box is fine.
We ship to these two countries only, so there is nowhere else to return from.
| UNITED STATES | CANADA | |
|---|---|---|
| Return postage | Free — we send a label | Paid by you |
| Exchange replacement | Free | Free |
| Duty and tax | None | Paid by you on delivery |
Canada charges import duty and tax on parcels arriving from abroad, and Canada Post adds a handling fee for collecting them. Duty and tax are set by the Canada Border Services Agency, not by us, and are payable when your parcel is delivered. They can come to as much as a third of your order value.
If you return a Canadian order, you can apply to the Canada Border Services Agency for a refund of the duty and tax you paid. Keep the customs form attached to your parcel — you will need it.
No marks, scent or pet hair. Please try things on over clothing.
Original tags, still on the garment.
Counted from the day it was delivered.
Same style, one exchange per order. To move to a different piece, return this one for a refund and place a new order. Sizes cost the same, so there is never a difference to pay.
The recipient can email us the order number on the packing slip to exchange for a different size.
Gift cards cannot be returned or exchanged.
send us a photograph within 48 hours of delivery. If it is not what you ordered, write to us within 30 days. Either way, we will send a prepaid return label and replace or refund it at our cost, in either country.
We will tell you when you request the exchange and give you a full refund instead. You will not be left waiting for something that is not coming.
Allow the time your return takes to reach us, our check within seven business days and standard delivery of the new size. The size itself is held for you from the moment we approve the request.
As long as it is unworn with tags attached and within 30 days, request an exchange and choose a larger size.
Yes, and we would rather you did than guess. Send back whichever does not fit for a full refund.
Anything else — write to customerservice@miregalia.com and we will reply within 48 hours. Unsure about sizing before you order? Send us your child’s chest and height and we will tell you which size to choose.